This tale of IT failure is so extreme as to be a joke, making it the perfect story for a mid-summer Friday.
A guy spends $1.94 on his prepaid VISA card and then receives a bill for $23,148,855,308,184,500. Making things worse, VISA also charged the poor fellow an additional $15 fee.
I kid you not, this is a true story. CNN describes what happened:
Josh Muszynski, 22, of Manchester, New Hampshire, was one Visa customer aghast to find the 17-digit charge on his bill. Adding insult to injury, he had also been hit with a $15 overdraft fee.
He next called Bank of America, the issuer of his Visa prepaid debit card. The bank kept him on hold for two hours, during which time he contemplated the impossibly bleak financial future that might await him. He also felt a stab of fear that he had saddled all his unborn grandchildren — and their grandchildren — with a lifetime of debt. “Down the generational line, nobody would have any money.”
Here’s a picture of the bill:
In a statement, Visa said the rogue charges affected “fewer than 13,000 prepaid transactions” and resulted from a “temporary programming error at Visa Debit Processing Services … [which] caused some transactions to be inaccurately posted to a small number of Visa prepaid accounts.”
The company assured customers that the problem has been fixed and that all falsely issued fees have been voided. “Erroneous postings have been removed … this incident had no financial impact on Visa prepaid cardholders.”
Moral of the story. Check your bill carefully, I suppose. What do you think?
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